=========PAYMENTS========= Payments are accepted through Paypal only and are due during check-out. Checked-out items unpaid for will be relisted the next calender day at the earliest and a transaction cancellation will folllow. CA sales tax of 8.25% is due at check-out on applicable orders. =========SHIPPING========= It is buyer's responsibility to ensure that the correct shipping address is provided for through Paypal and that it matches the shipping address in Artfire Invoice. Orders are shipped on Mon, Wed and Fri. All paid purchases completed by 5 p.m. Pacific Time will ship on the next available shipping day. International order - please contact 1AZC for your shipping estimate. It is buyers' responsibilities to be informed about the destination country's import regulations and duty charges, where it applies. Merchandise cannot be marked as gift. For tracking services, additional Registered Mail service fee applies. Please communicate your needs. Rush processing is subjected to availability and additional S&H. Please convo with your needs. Insurance is highly recommended. Buyer pays for (postal rate) insurance if desired. Please leave a note in check out, or, convo for a revised invoice. =========REFUNDS AND EXCHANGES========= Loss or damage protection is buyer's responsibilities - please convo for postal insurance and tracking service at additional costs (postal rate) billed through revised invoice. Refunds are offered if the wrong items are shipped. Shipping costs are not refundable. Insurance and delivery confirmation must be purchased for returned items at buyer's expense. Please understand that colors may appear different on different monitors for a variety of reasons. When in doubt, please convo for clarification prior to commiting to purchase. Returns due to color reasons are subjected to 20% restocking fees.All returns must be approved through convo. All returns must be received within 10 days upon approval, accompanied by delivery confirmation number. Items must be in unused, original condition. =========CUSTOM ORDERS========= (I am not taking custom orders at this time.) Subjected to availability. Please inquire about details and minimum order. 50% non-refundable deposits are required. Payments for custom orders are expected within 24 hrs of reserved listing. =========YARN WINDING========= Yarn winding service (skein into cake) is currently not offerred. =========TRACKING========= Tracking number in the form of Registered Mail is an additional paid service. Starts at $10.75 for domestic packages. Please communicate needs. =========OTHERS========= If you need clarification on any policy, please convo prior to purchasing.