Our Service Pledge To You:
We want your experience at Treasure Cottage to be an enjoyable experience. We fully describe condition, age, etc. and ship usually within 24 hours unless a weekend or holiday intervenes.
Please see the available shipping options - if you wish another choice, please ask! We always combine items to save on shipping for you whenever possible.
ALWAYS FREE shipping in the USA for orders of $50.00 or more! We always ship by the next day...if not the same day...unless a weekend intervenes, or the PO is closed for a holiday.
We accept Visa, Mastercard, Discover and American Express by phone at 360-477-4128 from 9AM to 9PM PACIFIC time or through Paypal or Google Checkout. Non US buyers: Paypal only with VERIFIED account and shipment ONLY to address on account in accordance with Paypal's Buyer and Seller Protection policy.
Each shop owner defines their own Return Policy. Be sure to read a shop's Return Policy on their "Terms of Sale" page, before making your purchase.
If you are not pleased with your purchase, simply contact us by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price less any shipping unless the item was wrongly described.
The shop owner will acknowledge your return request within 3 days.
You will ship the item back to the shop within 3 days of the acknowledgement:
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
We require that you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
After we have verified the returned item is as originally sent, we will issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the we will send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
Buyer pays for actual shipping, handling and insurance, which is required on all orders over $20.00.
If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
If payment is made by check, we will hold the item for you for an additional 7 to 10 business days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
Shipping time: USA CUSTOMERS: credit card, money orders shipment within 3 days. Personal checks must clear before shipment.
Normally, you should expect shipment to take about a week if you are in the US. All personal checks must clear the bank before shipment and that may further delay shipment 7-10 days. International shipments will take longer and be dependent on shipping method selection and the time customs and the postal service takes to deliver which we are not responsible for nor have knowledge of and are the buyer's responsibility.
We do not charge a restocking fee, except on defaulted layaway orders, which is 10% or $10.00 whichever is smaller.
We are required by law to collect Washington destinational sales tax to any purchase delivered within that state.