AVintageJourney's Policies
PAYMENT POLICY:
DOMESTIC U.S Buyers:
1. As form of payment I accept PayPal, which includes: Visa, MasterCard, Discover, American Express or
e-check. *Note if you choose PayPal e-check, your merchandise will not ship until it clears my bank.
2.) Money Orders.
INTERNATIONAL Buyers
I Only accept PayPal as a form of payment.
*Note* If your payment is not received by me within 3 days after your purchase, I will cancel the order and re-list the item. If you have a special reason for delaying payment you must contact me if you do not want to lose your purchase.
Shipping / Insurance Policy:
SHIPPING:
I ship United States Postal Service (USPS).
DOMESTIC ORDERS, U.S. Buyers: Minimum 2 -3 business days delivery.
I will use First-Class Mail, Priority Mail and Priority Mail Flat Rate for Jewelry and small weight items.
I will use Parcel Post or Priority Mail for housewares and heavy weight items.
I have set the shipping rates on every item using whatever method I find to be the least expensive and most secure way to ship.
*Note* If you would like expedited shipping, please contact me prior to purchase and I will calculate any additional costs.
INTERNATIONAL ORDERS: Minimum 6-10 business day delivery.
May be shipped First-Class Mail, Priority Mail, Global Priority, Global Express Guaranteed , or Air Parcel Post.
Rates and customs regulations vary from country to country, but I have tried my best to include shipping rates on all items to include international rates.
*Note* I do not pay duties, customs fees or any other associated fees. These expenses are the responsibility of the buyer. Please be aware of customs information, including any fees that may be incurred on your end before purchasing.
If you have any questions please contact me here.
*Note* If shipping costs are less ($2.00 or more) than I have calculated I will refund this difference to you through Paypal.
*Note* You must email me first if you are purchasing MULTIPLE items so I can reduce the shipping costs.
INSURANCE:
Insurance is reflected in the price. Please keep in mind that you are purchasing vintage and antique pieces that are more than 30 years old. I have taken great care to select only gently used items and I carefully inspect each piece before listing and again while packaging them for shipment.
If there are any sizable scratches or wear on the merchandise I will note this and photograph it for you to view before you purchase it.
If you are not satisfied with your purchase please notify me within 3 days of receipt and I will do everything I can to help.
I do not charge a restocking fee, so please be sure you read the description and examine the photos carefully before you order.
REFUNDS:
Are issued less shipping costs, and the item must be mailed within 3 days of notification.
The item must be returned via USPS in it's original packaging, insured for the full amount of the purchase price with delivery confirmation.
Buyer is responsible for return shipping costs.
The item must be returned in the same condition as when it was shipped to you.
In case of damage or loss during shipping, please notify me immediately upon receipt of the parcel, and I will provide you with information regarding filing a claim with USPS. *Do not return items damaged in shipping before contacting me, as doing so will void the shipping insurance. Be sure to keep all original packaging, as well as all pieces of the damaged item. *USPS will ask to examine the parcel when the claim is filed.
USPS. requires a waiting period of 30 days from the date of mailing before filing a claim for lost items. If you have not received your parcel within reasonable period of time after receiving notice of shipment, please email me to report this problem. USPS may ask to review all email correspondence between the buyer and the seller to confirm the details.
Thank you.
I am committed to excellent customer service.
I do my very best to describe and picture all items accurately.
I visit my shop everyday and provide prompt, courteous and clear communication.
Your treasures are carefully wrapped and promptly shipped with reasonable shipping costs.
My goal is your satisfaction!
Barbara