AnnaLee's Policies
Shipping
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We ship next business day upon receipt of funds. Shipping is by Canada Post. Please contact me for international ship rates and expedited rates.
The ship premium for USA parcels that require insurance, expedited delivery & tracking is currently $6.00 USD. Please contact me to arrange payment for this ship option especially if your cart value is substantial, as we are not responsible for items lost in the post.
Payment
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Paypal is our preferred payment method.
International Postal Money Order or a cheque written on a Canadian bank in CAD funds is also accepted. Please contact me to arrange payments outside of PayPal.
Returns
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Contact me for authorization prior to sending any return. I handle returns on a case by case basis and a restocking fee may be levied. Return for store credit is allowed within 14 days of receipt. New unused items may be returned for credit WITH THE EXCEPTION OF custom pieces, pierced earrings and bridal/pearl pieces.
Please email to arrange returns.
Shipping is non-refundable. Returns may be sent via regular post and insurance is a good idea, as it is the buyer's responsibility to ensure that we receive the item.
We welcome your feedback :)
... so please contact us with any questions or concerns.
