Thank you for visiting Antiquity Gamecrafters. We invite you to contact us at anytime to clarify any of the policies listed below.~Brian and Jennifer Kooshian PAYMENT:Payment is expected within 24 hours of purchase unless other arrangements have been made prior to placing your order. SHIPPING:Due to our workload, orders may be expected to ship approximately 3 weeks after you place your order. You may write to request our best estimate of the shipping date prior to purchasing. All games are made after you place your order and payment is processed. BUYERS WITHIN THE USA:Unless other arrangements are made ahead by contacting us, we send our packages UPS Ground or USPS Priority Mail. Damage in shipping must be reported right away so that a claim can be made with the carrier. ~~~~~~~~Many of our games are VERY heavy! The shipping cost listed is the actual shipping cost. If the cost of shipping is the only thing holding you back from purchasing one of our games, please contact us so that we can discuss other shipping options~~~~~~~~~~~ INTERNATIONAL BUYERS:PLEASE feel free to ask us to list countries that we have not specifically listed. We will ship worldwide. Please be aware, however that you as the buyer are responsible for all customs fees, taxes and other costs that may occur within your country. Packages can often take 8 weeks AFTER shipping to arrive in your country, so please have patience. We will send all packages that ship internationally via the cheapest method (usually First Class International) with a Certificate of Mailing. If you prefer a different method, please request a custom listing before purchasing.THANK YOU! We are glad you are shopping with us! RETURNS AND EXCHANGES:We want you to be completely satisfied with your purchase. If you have any problems with your game, please contact us so that we can process a replacement or a refund. RECLAIMED WOOD AND PACKAGING MATERIALS As often as possible we use reclaimed wood to craft our games. This means that every board will be unique according to what wood we have available to us at the time.All of our packaging materials are reclaimed materials from local factories. We use a lot of packing material to safely ship our items, so we reuse materials that local industries have no more use for. This may include the shipping box as well as the stuffing materials inside.