Shipping Items are shipped in a padded envelope via USPS First Class You may request items be shipped Priority Mail, additional shipping charge will apply. International shipping I use USPS First Class International Mail which is the most cost effective. Sorry, there is no tracking or insurance available. Please contact me if you like to upgrade to International Priority Mail, Insurance is available, tracking is not. I can not be held responsible for lost or delayed packages. The buyer is responsible for customs fees, duties and taxes. (If applicable) Refunds If you're not happy - I'm not happy! And Lucy's not happy! If you don't love it, please contact me so we can work it out before leaving feedback. If I have made an error I will gladly remake the piece and send it to you at no cost. Satisfaction Guaranteed