Studio Policies for Art Asylum Your 100% satisfaction is a priority to me. Please keep in communication with me about anything so I may be able to ensure you are pleased with your product. *Payment* I accept Paypal and money orders for payment. Payment is due at the time you commit to buy, unless you contact me and other arrangements are made. Purchases made with money orders will be sent when payment has cleared. I'll be glad to reserve an item for you if needed, just communicate me. *Shipping* Everything ships USPS First Class. Item ships to you in 1-2 business days. *unless it is a special order that needs to be made. When shipped, you will receive your package within 3-9 business days. International orders are shipped USPS First Class International but the delivery time is variable, depending on the country. *Refunds and Exchanges* I want you to be 100% satisfied with your purchase! If for any reason you are not, I will gladly accept the item back for a full refund, excluding shipping, or give you store credit. I will also exchange or repair an item for you if needed. Items returned must be sent in the original or comparable packaging within 14 days of shipment. Please let me know if you have any concerns before you leave feedback. I will work with you to resolve any issues you may be having. Thank you - Enjoy your stay at the Art Asylum