Your painting or print is shipped in a collector's plastic sleeve, in a ziploc bag and packed in clean cardboard. I ship your order within 3 days from your payment. I accept Paypal only. I use Canada Post Letter-Mail to ship my ACEO. I use Small Packet service to ship any large product such as Wood Block. No tracking number is provided. Your satisfaction is important to me. If you are not completely happy with your purchase and you want to return an item, please contact me within 7 days. I will refund the cost of the item (not shipping fees). Colors of the picture may be slightly different from the actual item because of your monitor settings. The original artworks (except oil paintings) are sprayed with a fixative for protection. The copyright text on the images does not appear on the actual piece of artwork. Artist retains all the reproduction rights. If you have any questions or comments, please feel free to contact me anytime! Lucie :)