Please be sure your shipping address is listed correctly. *Shipping by USPS Priority and First Class Parcel rate depending upon individual item; Express or Priority upgrade upon request. Orders shipped well packaged within one to no later than 4 days in most cases, generally sooner than later; Holidays may delay mail service. Specific restrictions may prohibit shipment of certain materials to some countries. *GIFT SHIPPING: Please contact. I will, upon request, ship your purchase to another address you provide for gift giving. *REFUNDS & EXCHANGES: I care about my customers and my art work, so wish them both to be happy. If you're not pleased, contact me to find a solution. I want your products to arrive FAST and WHOLE. If something is damaged during shipping I want to know so I can make it right and improve service in the future. Refunds of purchase price, less return shipping and handling fees, are subject to the following conditions: Purchase must be returned with all paperwork and in original condition (excluding shipping damage situations) within no later than 14 days of delivery post. Buyer is responsible for merchandise until it safely reaches me. I am not responsible if the return merchandise gets lost or damaged in return shipment. I am understanding and always willing to work with clients/buyers. *CUSTOM ORDERS will rely upon the original purchase agreement made before request is accepted.