I've been asked often enough what is a bulk order that I decided to spell it out here.
Ten or more canes qualifies as a bulk order and will get you ten more canes free! DOUBLE UP!
To take advantage of this you MUST contact me first.
Give me your list of choices, let me make sure I have enough on hand. Then I'll set up your custom listing at the discounted price.
Another way is with custom requests. I have been asked on occasion to come up with a specific design, then that customer wants the entire batch. (On average, I make about 2' of cane, but that all depends on the design. Could be more could be less.) The price in that case will depend on the complexity of design and quantity and will be quoted in person. But it will be a good discount over the regular per piece price. Your saving me time to cut, wrap and individually pack so I'm happy to pass that savings along.
I generally ship the next day, sometimes the same day as payment is received.
I do not ship on weekends. Also... I live in Michigan where we get snow. LOTS of snow. In winter months I may not be able to get out as fast or as often as I like. But I will let you know via email if there is a delay.
For packages within the USA my rates seem to work out perfectly.
If shipping is higher than what I charged, it's because you bought a lot. I'm delighted and will cover the extra cost to ship.
International shipping is a good guess. Usually what I have is too high. And if it is, I will round up to the nearest dollar and refund via pay pal. (So if you are sending a money order, contact me FIRST. I'll adjust the rate accordingly.)
I ship using USPS and will get delivery confirmation on every package. If something doesn't arrive, or for what ever reason your not happy, please contact me. I'll do everything possible to make things right.
I prefer pay pal.
I have removed Amazon as a payment option. If you absolutely have to use that contact me.
I do not yet take pro pay. Might in the future, we'll see.
If you really want to keep amazon, or want pro pay please contact me and let me know.
Sorry but I can no longer take personal checks. Money orders are ok, postal ones are best. And allow extra time as I can't ship until payment arrives.
NOTE; re mailing money orders;
I will take US POSTAL money orders only!
If you need to send any other form of money order please contact me first. I may make an acception.
Returns and Refunds
So far I've never had anyone ask to return something. However, I want my customers happy. (I want my customers coming back.) If for any reason your not satisfied please contact me. I don't bite. And the only way to make things better is when someone complains.
I pack and store my canes better than when I started out all because of a complaint. If no one says anything I'd never know there was a problem.
I'll do what ever I can on a case by case basis. Just let me know if there is any problem.