I really want you to love your pieces! All items will be wrapped and padded for shipping. Totals over $100 will automatically be insured at no extra cost. All items are shipped USPS with a tracking number. If anything is damaged in shipping, please notify me at once. Damaged goods are refundable if they were damaged during shipping. If you decide that you really don't like your piece, please notify me within 5 days of receipt and we'll make arrangements for a credit (or refund) once that item is returned, however shipping cost may be deducted depending on the price of the item. I love special orders however once we have decided on specifics, colors, sizes, cost, etc ... those items may not be returnable. I will always insure that we have come up with the piece you want by photographing it and getting your approval first ~ therefore in some cases it cannot be refunded. Thanks for your understanding. THANK YOU FOR SUPPORTING HANDMADE! Aya