AZ Embroidery Barn Polices are as follows: SHIPPING:THE DESIGN OR FONT PACK WILL BE E-MAILED TO THE BUYER WITHIN 24 HOURS, ONCE PAYMENT AND FORMAT ARE RECEIVED. THE BUYER CAN CHOOSE ONE FORMAT, EACH ADDITIONAL FORMAT IS THE COST OF THE PURCHASE PRICE. If you did not receive your designs during this time, check your spam filter or your junk mail folder. Contact us with an alternative e-mail so that we may send your designs to you. Your email provider may be blocking our emails with a spam blocker, therefore you are unable to receive the design packs. QUILT BLOCKS WILL BE MAILED TO YOU BY USPS IN U.S., IF OUT OF THE U.S., CONTACT US BEFORE PAYING FOR QUILT BLOCKS. OTHER TERMS: We will e-mail you one format, additional formats are the same as the original purchase price. Once you purchase these designs, you can stitch them on anything for yourself or to resell, but you CANNOT sell the design as they are sole property of AZ Embroidery Barn and are copyrighted.