BBurkettJewelry's Policies
PAYMENT
We use the secure and fast PayPal shopping cart system and welcome you to use PayPal to purchase your jewelry. But you are not required to have a PayPal account to use your Visa, Master Card, American Express or Discover card. Follow the Credit Card instructions when you check out with the Shopping Cart, you may use your credit card or log in to your PayPal account.
Checks on U.S.A. banks will be accepted, but your order will not be filled until your check has been cleared by the bank. Send your order to me by regular mail. Remember that an item could be purchased while your letter is in transit.
SHIPPING
Shipping costs are $5 for the first item and $1 for each additional item. Shipping of most items will be Priority Mail through the United States Postal Service, with delivery confirmation and insurance.
If you need your jewelry shipped in a hurry, "Contact Us" to find out how we can help you and what the charges will be.
SPECIAL ORDERS
To order rings or pendants with one birthstone place your order through the Shopping Cart. Then email me information about the sizes of jewelry and colors of gemstones. Other custom jewelry, like Pendants, rings and Family Story Bracelets with multiple birthstones may be ordered by emailing or phoning me. Your custom made jewelry will usually be mailed within one week of the order. Payment of Custom Made Jewelry must be complete before it will be made.
GIFTS
We will be glad to ship your gifts directly to the recipient. Gifts of $25 or more will be placed in a gift box and secured with a metallic cord or ribbon with a simple bow. You may include a message. The box will then be wrapped securely for shipping.
If the gift is the only item ordered simply place the order and then send us the recipients address and your message on the "Contact Us" form.
Each gift that you wish to be sent to a different address than the rest of the order, should be placed separately so shipping can be added. Then "Contact Us" by email with instructions for mailing it and include the message.
RETURNS AND REFUNDS
You are welcome to exchange any jewelry (except earrings) within 21 days after the date of shipping.
The workmanship of B. Burkett jewelry is guaranteed. If your jewelry should break from normal wear within 6 months of purchase, "Contact Us" by email to make arrangements to return it for repairs.
Shipping costs are not refundable and return shipping and insurance is the responsibility of the buyer. If you choose not to insure your returned items, B. Burkett Studio will not be responsible for loss or damage.