THANK YOU FOR VISITING MY STUDIO! Bibikoh is a homebased jewelry business. All items are handcrafted by me with dedication and love. If you would like to order a design in a different color. Please send let me know. Special order may take up to 2 weeks depending on the design. I will do everything possible to make sure you receive your order ASAP. I will only start working on the pieces once 50% deposit is received. MY CONTACT Please feel free to contact me if you have any questions www.yvonkym@hotmail.com PAYMENT POLICY Local Customers (Singapore only) POSB/DBS and HSBC Bank Transfer or Paypal. All International Customers Currently, paypal is the preferred payment. If you do not have a paypal account, you may sign up or make payment with your credit card via Paypal. Paypal payment is appreciate upon purchasing. If payment is not received in 72 hours, the sale will be cancelled. Please contact me if you have any questions. Items will be packed carefully in either a gift box or padded envelope. Multiple items may be packed in one box or more depending on the items. CUSTOM ORDER 50% NON REFUNDABLE deposit is require before starting work on ALL custom orders and balance paid before delivery. REFUNDS and RETURNS I strive to make every piece of jewelry to perfection and to describe and photograph every item as accurate as possible. Please feel free to ask me any questions prior to making a purchase. I will answer any question in a timely fashion. Sorry, I do not take returns but I am always glad to do exchanges. All items are checked for defect prior to shipping. If it is damaged through shipping please contact me within 3 days upon receiving your order. Please send the item in the original condition and box for exchange. If it has been worn, altered or damaged, it will not be accepted. Kindly use registered post when sending the package back so I can sign for the returned package. This is to minimize lost of package and misunderstanding. SHIPPING INFORMATION I ship all orders by SingPost, which is very reliable. All orders will be shipped to your Paypal shipping address,so please made sure you have your PayPal address updated. If you want to ship to an address other than your Paypal shipping address, please let me know upon payment. For Customers in Singapore, Kindly inform me of your shipping address if you are making payment via local bank transfer. POSB Saving Account #107-445-74-9 Please send me an email once you have made the payment Free registered shipping for orders US$120.00 and above. You will receive a tracking number and a signature is required upon receipt. TRANSIT TIME Shipping in Singapore takes approximately 2 to 3 working days. International shipping normally takes between approximately 4 to 20 working days depending on locations and customs clearance in your country. Please remember, once an order leaves my studio it is out of my control and the carrier is responsible for any unforeseen delays in your order's arrival, but I will do everything I can to help you get your order to you. http://www.singpost.com.sg/quick_services/downloads/AirmailTransitTime.pdf CUSTOMS, TAX & DUTY Shipments to international destinations are subject to Customs & Duties and may be assessed VAT taxes by your local jurisdiction. Duties, taxes and brokerage fees on items are established by the buyer's local government and is always the responsibility of the recipient. The duty is determined by the value of the merchandise and other complicated factors and is determined by your local Customs office. If an International shipment is refused in customs or at the delivery address, the customer is responsible for the return freight in addition to the customs, duties and brokerage fees charged for the return.