BobbiBeads' Policies
I accept PayPal payment only at this time.
Orders are prepared and shipped in order of payment. If you delay payment, I cannot guarantee that items will be held and available for your order longer than 24 hours (unless we have previously made arrangements for this).
You can choose to pay with a credit card via paypal as well if you do not wish to register an account with paypal. Just select "Pay with Paypal" at checkout and follow instructions for credit card payment
Shipping
Most orders will be shipped within 24 hours of receiving payment notification of sale, Monday to Saturday - if I am extremely crazy busy it *may* take up to 48 hours to ship (*although this rarely happens!). I ship via Canada Post small packet to keep our (both yours and mine) costs to a minimum.
Delivery can take an average of one to two weeks for US destinations, and four to six weeks for international. Again, if you would like expedited service, please contact me for cost.
Refunds and Exchanges
If you are unhappy with your purchase for whatever reason, please contact me immediately upon receipt. If due to my error (descriptions incorrect or wrong item shipped), you can return for a full refund. Any other problems will be worked out to your satisfaction as much as possible. Returns are accepted for other reasons, but you may be responsible for shipping and associated costs incurred.
On the very rare possibility that I have miscounted and shorted you - even only one bead - please let me know immediately, and I will send the shortage asap. No questions asked! I want you to be happy with your purchase!
Additional Policies and FAQs
International customers should be aware that their country's custom requirements may entail payment of duties and taxes upon receipt of your purchase. All costs associated with the import of products into your country are your responsibility.