BrendasCraftStore's Policies

I accept PayPal (preferred), checks or money orders. All items (except custom orders) will be shipped within 3 business days after payment is received and cleared. If some unforeseen circumstance arises and shipment cannot happen within 3 days, I will contact you with details of when the item will ship. In the case of custom orders, I will let you know how long it will take to make the item and ship it to you. I ship everything by the US Postal Service, usually by priority or first class mail, to United States addresses. If you need the item to arrive overnight or by a certain time, please contact me to discuss your needs and the extra postage charge for expedited shipping. I add delivery confirmation to each item so I can always tell you where your item is. If ordering multiple items, I will combine shipping to keep the cost down as much as possible. If you are in the Twin Cities metro area, please contact me or put a note in your order regarding your location, and I will arrange to deliver the item to you and save you the shipping charge. I'm happy to do international shipping, but you need to contact me before purchasing an item so that I can calculate the cost based on the country being shipped to. The shipping cost shown in each item listing is for within the UNITED STATES ONLY. International shipping will be higher based on the country being shipped to and weight of the item. I will cheerfully grant a complete refund (less shipping) on any item that is materially different than as described, provided the item is returned within 14 days from the date of delivery, pending inspection for damage or defect. The item must be returned in its original, unused condition and not damaged or soiled by you in any way. Return postage is the buyer's responsibility. Refunds will also be made if your item(s) arrives damaged by the post office.