First Class US Mail or Priority Mail we will provide you with tracking info and delivery status whenever possible. UPS is also available, we just need your address and zip code for an exact quote. We welcome combined orders and will offer a substantial discount on three items or more, so feel free to inquire. We are happy to provide insurance for orders in the US for an additional $2 -$5 just ask for and we will make all the arrangements. Unfortunately First Class Air Mail does not offer any form of insurance or international tracking, simply a Customs Claim number that allows you to retrieve a package at your local Customs Office in the event of a customs issue. We always do our very best to ensure that all packages go through seamlessly, however, in that rare case of a Customs problem, there is very little or nothing we can do to expedite delivery. That is why for orders over $75 we strongly recommend you use either UPS or FedEx with tracking and confirmation to safeguard and guarantee your delivery.
Update OCT 18th 2011, we are now introducing a $4.95 flat fee for shipping in the US and worldwide and a $0 for any additional item!
--PLEASE READ CAREFULLY --
We work extra extra hard to ensure fast, safe delivery in the US and Internationally. Unfortunately we have no control over the postal service and are in no way responsible for items getting lost or damaged in transit. If you chose to have your items shipped via First Class Air Mail we are responsible up until the point of handing them over to the US Postal Carrier and providing you with all receipts to show timely shipping. This system works 99% so you can shop with confidence!
We offer a 100% costumer satisfaction guarantee, you can return your purchase for a refund less shipping and fees. You must contact us within 2 days to alert us to any problem PRIOR to shipping the item back.__***IMPORTANT NOTE***__"Buyers' Remorse" or "change of heart" are not sufficient grounds for a refund or replacement. Please excercise good judgement before placing your order and take the opportunity to ask questions before you buy. We will happily respond to any of your questions.
Please make sure you contact us within 3 days of receiving your package to let us know if there is an issue with your order. You MUST email us PRIOR to shipping the item back. After 7 days, we reserve the right to decline any returns or requests for an exchange, no exceptions. After we authorize the return the Item should be carefully re-packaged in our gift box, or whatever the original packaging material was , and sent back to us ASAP then, we should be able to receive it within 2 weeks, for domestic orders, 3 weeks for international orders. Please make sure your name and address is on the package and don't use Delivery Signature, it will delay your refund/exchange. Delivery Confirmation will be just fine.
All orders of $50 minimum (without shipping) receive a 15% OFF "Welcome Back" Coupon towards the next purchase.
The "Welcome Back" coupon cannot be combined with any other coupon, but as long as it is not expired it can be applied toward the next purchase.
The "Welcome Back" 15% Discount Coupon does not apply to Custom Orders and Sale/Promo Items.
The "Welcome Back" expires after 3 months (90 days) from the date of when the order was placed.
The "Welcome Back" coupon can't be entered "as is" at the checkout, the clients have to make a request and those who qualify will immediately receive a personalized promo code redeemable at the checkout.
**Care and Handling**
Jewelry, featuring vintage and heirloom components, are a bit more delicate than fabricated pieces and require a soft touch and gentile care. Please treat your "new" gems with love and extra attention and they will surely last you for years and years. As with anything else, things can break, even on the very first day, if treated roughly. Sadly we cannot be responsible for any mishaps. Treat your jewelry with a light touch :)
No Returns on SALE/Promo items and CUSTOM ORDERS.