Items purchased from the store will be shipped within 1 days of payment reciept unless other arrangements have been made. Custom items may take longer. I will communicate actual lead times with you and keep you up to date on the progress of your order. I require a 50% non refundable deposit on custom orders before I begin crafting. Returns are accepted on unopened body care products. You may exchange these or request a refund. Non body care items must be in new condition. Refunds will be sent via paypal once product is recieved and reviewed. You may also opt to exchange for another product.Products ship USPS. Soap, 2 bars and under will ship first class, everything else ships priority mail.FREE DELIVERY IN RENO/SPARKS!! CRITTER ALERT! I have pets. Several of them. Although they are not allowed to play in the craft supplies, and I do my best to keep everything clean, there is the possibility that there will be some cross contamination. If you are severely allergic to dogs, birds, or angora rabbits, please be aware of this.