Items purchased from the store will be shipped within 1 day of payment reciept unless other arrangements have been made. Custom items will take longer, but I will communicate actual lead times with you and keep you up to date on the progress of your order. I require a 50% non refundable deposit on custom orders before I begin crafting. If for some reason you are not satisfied, please return your product for a refund. Soap does not have to be sent back, that's kind of gross. Refunds will be sent via paypal once product is recieved. You may also opt to exchange for another product.Products ship USPS (really large orders may go UPS). Soap, 2 bars and under will ship first class, everything else ships priority mail.FREE DELIVERY IN RENO/SPARKS!! Use coupon code WASHOE Interested in fun communications from Bubbly Creations? One of the things that I love to do is to offer my customers periodic fun stuff in the mail. If you would like to join in, please send me your mailing address and request to be added to my mailing list. I have been known to send samples and cookies as well as other items that I think you will enjoy at no cost to you, just for being a good customer. If you would like frequent updates no what I am doing in the studio, please like me on facebook (http://www.facebook.com/bubblycreationssoap or follow me on twitter @bubblycreations) I have a pet friendly house.