ByMyHandsJewelry's Policies

**SHIPPING** ****United States ships for $2.30 for the first item plus $0.20 for each additional item. I use USPS First Class or Priority Mail and I send each package with Delivery Confirmation. *If you would like to ship by another method other than through the USPS please let me know and I can figure out the fees for you before you order. ****Canada $4.00 and $0.50 each additional item. You will pay all customs and duties on your package. I cannot confirm a "recieve by" date. ****UK ship is $4.00 first item and $0.50 for each additional item. You will pay all customs and duties on your package. I cannot confirm a "recieve by" date. Also some of my ship rates will be higher because of an item's size. ****All other countries let me know if you would like to order and I can figure out the rate for you on the items you wish to buy. Some will ship at a higher rate because of their size. You will pay all customs and duties on your package. Also because of individual countries services, the package is out of my hands once it leaves the United States and I cannot confirm a "recieve by" date. **PAYMENT** ****I prefer PayPal, but I also take US Money Orders. I only take PayPal on International orders. All orders will go out within 24-48 hours after payment is received. *Please make out all US Money Orders to Diana Redlin. **RETURNS**EXCHANGES**ALWAYS AN OPTION** ****I hope that you will be thrilled when you receive my pieces. I try very hard to take photos that are accurate. So let me know of any problems within 10 DAYS of receipt. ****If you are not happy and need to send a piece back for whatever reason, please FIRST contact me. Perhaps we can do an exchange or if something is wrong I can fix it for you. ****And don't be shy, just tell me what you would like to do. I love to hear feedback and strive to put your needs ahead of all else. ****Once we have been in touch and the piece needs to be returned, no problem, please send the piece back within 5 to 10 days after you have contacted me. ****You will pay return shipping fees. The item must be in resellable condition. Trying a piece on to see if it is "you" is great, wearing it for a few days is not. Thanks for your understanding in this matter. ****I take special care to pack and ship my items carefully. They should arrive to you safely and undamaged. I use Delivery Confirmation on all my items. ****And please remember communication can solve pretty much any problem! **GIFT WRAP** *Your piece will arrive with a gift box and/or bag (depending on size) and with tissue and ribbon. *I'm trying to switch to eco-friendly packaging and I try to recycle whatever I can, such as mailers and bubble wrap. You can too by sending any returns in the original packaging. Thanks, Diana