PAYMENT I accept payment by Paypal. Please note that you do not need to have a Paypal account to pay by Paypal; you can use a credit/debit card. SHIPPING I aim to ship all orders within two business days of receipt of payment. If there will be any delay, I will let you know ASAP. I will also let you know when the item has been shipped. Shipping is only payable for the first item in any order. I use Royal Mail First Class Post for UK orders (delivery within 1-2 days) and Royal Mail Airmail for International orders (delivery within 5 days). Please note these delivery times are provided by Royal Mail - in practice International orders may take up to 28 days to arrive. CUSTOMS International buyers, please note that any customs or duty charges incurred by your package will be your responsibility. PACKAGING All items are individually gift-boxed and posted in a padded envelope. The gift boxes are new (made from recycled materials), but the padded envelopes may well be on their second outing as I try to reuse as much packaging material as I can. REFUNDS & EXCHANGES Refunds and exchanges will be considered on an individual basis. If you are unhappy with your jewellery, for any reason, please contact me and I will do my best to resolve the problem for you. OTHER All items are handmade by me from the best quality materials and I do work hard to photograph them as accurately as possible. However, computers vary and the colours you see on your monitor may not match the item exactly. Measurements are given for all items, but some beadwoven stitches have a little more flexibility than others and pieces made with these are harder to measure accurately.