CUSTOMER SERVICE Shipping & Delivery Our preferred shipping method is USPS Priority Mail for all domestic parcels. FREE SHIPPING is offered to all purchases shipped within the USA. All International destinations are shipped USPS Global Priority Mail or International Express. Prices are determined by the USPS based upon weight and distance. Shipping Time: Orders placed on our site usually ship the same day if order is received before noon eastern time, unless a product is out of stock. In the event an item is not in stock, we will contact you regarding availability. All orders within the United States should arrive within 2 to 4 days from date of shipment. USPS Priority Mail includes automatic Delivery Confirmation. International orders are accepted only from Canada at this time and should arrive within 8 business days using USPS Global Priority Mail. Tracking is not offered with this service. Please contact us for International Express with tracking. Insurance is included in the fees listed above for all orders. If you prefer overnight or express shipping, please contact service@catcophony.com for pricing before placing an order. Privacy & Security Credit Card Security Shopping at our site is secure and safe because all personal and credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL) via PayPal. When you press the Check Out button at the point of purchase, your credit card information is transferred in encrypted form. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower corner of your browser screen during the checkout process. How do we ensure security? PayPal uses SSL (Secure Sockets Layer) technology to encrypt your name, address, and credit card number, so that your personal data cannot be accessed while traveling over the Internet. SSL works with Netscape Navigator and Communicator (version 2.0 and newer), Microsoft Internet Explorer (version 3.0 and newer), and America Online (version 3.0 and newer). Catcophony does not keep any of your credit card information. How to deal with fraudulent charges? Under the terms of the United States Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Returns & Replacements Your complete 100% satisfaction is important to us. Therefore, if you feel it necessary to request a return, we would be more than happy to replace your item with another item or refund your payment in full. You can return most items within 30 calendar days of the original shipping date. In order to process your request efficiently, please contact us first before returning an item. Returns will only be accepted if they are returned in their original unused condition. We will not honor returns that have been altered in any way or have been damaged during shipping. Returns or exchanges are not accepted on: - Items returned after 30 calendar days from the original ship date. - Custom orders. - Items purchased on sale. Your refund will be credited to your PayPal account and will be the purchase price of the item, less the original shipping fee (if any). For your protection, we advise that all returns are sent back to us by a traceable carrier and insured at your own expense. Payment, Pricing & Promotions Catcophony uses PayPal as our payment processor. PayPal accepts VISA, MasterCard, American Express, Discover, and eCheck or PayPal instant transfer. For questions regarding PayPal, please click on the following link: https://www.paypal.com. We do not accept cash or COD's. Viewing Orders Once your order has been shipped, you will receive an e-mail from us with a notification including your tracking number. Copyrights and Trademarks All materials contained on the Web Site are Copyright February 14, 2009. All rights reserved. No person is authorized to use, copy, or distribute any portion the Web Site including related graphics. Catcophony Wearable Art, Catcophony Handcrafted Jewelry, and other trademarks and/or service marks (including logos and designs) found on the Web Site are trademarks/service marks of Catcophony Wearable Art by Diane Perry and the goods and/or services provided by Catcophony Wearable Art by Diane Perry. Such marks may not be used under any circumstances without the prior written authorization of Diane Perry, owner of Catcophony Wearable Art. Links to Third-Party Web Site Catcophony may provide hyperlinks to third-party web sites as a convenience to users of the Web Site. Catcophony.artfire.com does not control third-party web sites and is not responsible for the contents of any linked-to, third-party web sites or any hyperlink in a linked-to web site. Catcophony.artfire.com does not endorse, recommend, or approve any third-party web site hyperlinked from the Web Site. Catcophony.com will have no liability to any entity for the content or use of the content available through such hyperlink. No Representations or Warranties; Limitations on Liability The information and materials on the Web Site could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained herein. Catcophony.com MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, ALL OF WHICH IS PROVIDED ON A STRICTLY "AS IS" BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE WEB SITE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL THE SITE OWNER OR PUBLISHER BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM THE WEB SITE. Changes to These Terms of Use Catcophony reserves the right to change these Terms of Use at any time by posting new Terms of Use at this location. You can send e-mail to Catcophony.com with any questions relating to these Terms of Use at Info@Catcophony.com. Applicable law By visiting this site, you have agreed that the laws of the State of Georgia, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise.