CharmingElegance's Policies

Thank you for choosing to purchase that "something special" from my studio. All items are lovingly made by hand in my smoke-free animal-free home sewing studio. I love handmade things. I love the feel and craftsmanship that you find with handmade. As I want my customers to love handmade things too I pay great attention to detail using only the finest quality materials. Remember that handmade items are truly unique...you will own a one-of-a-kind treasure. Think of how happy your Charming Elegance gifts will make your friends colleagues or loved ones. ******************************************************** PAYMENTS: I welcome the following types of payments: 1. Propay - this is my in-studio shopping cart, very easy to use with most major credit cards 2. Paypal Credit Cards - through PayPal - it is not necessary to have an account with PayPal ********************************************************* TAXES: Sales tax will be added to all California buyer's purchases upon checkout. ********************************************************* SHIPPING: Items will be shipped USPS First Class Domestic with delivery confirmation. Packages weighing more than 13 oz. will be shipped Priority Mail UPS or FedEx. Anything within the United States is shipped out within 48 hours of cleared payment. If you need your items sooner than USPS First Class or want insurance let me know and I'll price out the extra costs for you and add them to the invoice. Please be certain that your shipping address is the same as the address shown in PayPal. I offer international shipping. Please contact me for shipping charges. ********************************************************** REFUNDS & EXCHANGES: If you are not completely satisfied with your purchase please contact me before returning any items. I want you to be happy with your Handmade item. I accept exchanges for a studio credit if you contact me within 2 days from the date of receipt. You can also opt to exchange the item for another one in my studio. Cash refunds will be issued in the case of a defective item by contacting me with concerns. All returns/exchanges must be shipped back within 2 days of receipt with insurance & tracking number in new unworn/unused condition with all of the original packaging material and gift packaging. All shipping fees to return the items(s) are the sole responsibility of the buyer except in the case where an item would have a craftsmanship defect. (The studio credit on returns/exchanges is equivalent to the price you paid for the item. The credit amount does not include the original shipping amount that you paid on the original order.) ********************************************************** GIFT WRAPPING: Cards: If you would like an item shipped directly as a gift I will happily gift wrap and include your customized message printed on a card for free. Please let me know your message (200 words or less) to print inside a custom card with my studio logo on the front. Happy Shopping! Teri