NOTE: New York State residents will be charged tax on their purchases...sorry! ALSO..make sure PayPal has your correct address as this is the address I ship to!
I like to work with people on an individual basis. I understand that life happens while we conduct business with the best intentions. I know there are circumstances that can pop up suddenly, as this has happened to me often enough! So, if you are concerned about certain policies, etc., please don't be afraid to discuss issues with me. I'm here for my customers, and value your business. Thanks!
SHIPPING: Unless otherwise arranged, I will ship your item(s) via USPS First Class with Delivery Confirmation within 1-3 days of receiving payment. I usually ship the same day I receive the order. If your shipping charges total $6.00 or more, I will automatically upgrade you to Priority Shipping (US orders only, and provided all items fit into small flat rate box).
NOTE: I SHIP ONLY TO THE ADDRESS PROVIDED TO PAYPAL, SO MAKE SURE IT IS THE RIGHT ONE. IF YOU NEED IT SHIPPED TO A DIFFERENT ADDRESS, YOU WILL NEED TO PROVIDE THAT ADDITIONAL ADDRESS TO PAYPAL AND CLICK ON THAT WHEN YOU PAY. :) (unless you have chosen the drop ship option in my shop). Your purchase is mailed in a padded bubble mailer, unless you upgrade to Priority or Express Mail. Please note that buyers are responsible for any and all duties and customs charges that may be incurred. I TAKE GREAT CARE TO ENSURE YOUR INVESTMENT IS PACKAGED PROPERLY, HOWEVER, INSURANCE IS UP TO THE BUYER. IF YOU WOULD LIKE INSURANCE, OR ANY OTHER ADDED SERVICES, PLEASE SEE "SHIPPING OPTIONS". I AM NOT RESPONSIBLE FOR LOST OR DAMAGED ITEMS ONCE THE PACKAGE LEAVES MY HANDS! REPLACEMENT IS NOT AN OPTION. :)
LAYAWAY:I am willing to layaway pieces for you until full payment is received, or fourteen days, whichever comes first. The deposit will be 50% of the total, and there is also a $2 non-refundable fee. This covers the fees involved with conducting an extra PayPal transaction.The deposit is non-refundable. Taking items out of my shop to layaway prevents them from being purchased by other buyers. I'm sure you can understand! If, for any reason, the layaway goes over 14 days, I will first attempt to contact you to make final payment. If payment is not made within 48 hours, I will relist the item(s) and you will forfeit your deposit. If you have any questions, please let me know!
REFUNDS AND EXCHANGES:I hope you are as enamored with your purchase when you receive it as you were when you bought it! However, I understand that sometimes this is not always the case. I will do my best to describe the piece fully, and please understand that colors may vary slightly on each individual monitor. If you have any questions regarding a piece, please contact me BEFORE purchasing, so I can clear up any concerns. If you still need to return an item, please return it within 7 days in its original condition, properly packaged, and at your expense.
RETURNED ITEMS MUST BE INSURED. For health reasons, returns on pierced earrings will not be accepted. Custom orders are not refundable as all details are discussed and agreed upon before purchase. I guarantee my work to be free of defects (not including naturally occurring imperfections with natural stones, etc.), and, with proper care and respect for the piece, it will last you a lifetime!
ADDITIONAL POLICIES:Custom orders are welcomed and relished! Please contact me for further information.
NOTE: Please remember that most of our products are not intended for use by children under the age of 12 years. Some jewelry finding items may contain lead & have the potential to be of harm to children under the age of 12 (although I usually make it a habit to purchase only lead and nickel free components). This is a US Government required disclaimer.