Shipping *Patterns are non refundable due to the nature of the item. Patterns are sent as an PDF attachment to the email address you use on Paypal. I will email the pattern from lilacresfarm @yahoo.com or Copperllama @yahoo.com when payment is received. *Items will be shipped out USPS within 3 business days of cleared payment. *Shipping charges also include a small packing material cost. *If priority/rush shipping is preferred, please contact me before you make payment and I will send you an updated invoice. * I am not responsible for lost of stolen packages. If you would like to add on tracking, just let me know and I will send you a updated invoice for that service. *I only ship with insurance if you request it. If you would like to purchase insurance, send me a note and do not pay until I send you an updated invoice. *I do use recycled packaging for shipping. If recycled packaging offends you, please let me know. http://copperllamastudio.blogspot.com/ *International Shipping: Most items are available for international shipping, please contact me before you purchase. Buyer is responsible for all fees associated with your countries shipping laws. *Large custom order will be charged a 50% non-refundable amount. The remaining amount will be due when order is ready to ship. Custom orders do require additional time to fulfill. I will send you photos of your order before shipping to get final approval. Once shipped ALL custom orders are final, NO RETURNS ON CUSTOM ORDERS International buyers, please contact me before placing order for shipping quote. http://copperllamastudio.blogspot.com/