CreatrixDesigns' Policies
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PAYMENT
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I accept Paypal. Other forms of payment may be made on a case by case basis.
Items will be shipped upon payment being received unless otherwise discussed.
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SHIPPING
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My default shipping is USPS.
I will send you a tracking number by email for your package.
I offer a shipping upgrade for $2.50 for USPS priority. Upgrade shipping from my standard (USPS First Class Mail) to USPS Priority Mail.
USPS Priority Mail is NOT a guaranteed delivery time frame.
This upgrade will upgrade your entire purchase to Priority Mail.
I do not automatically insure packages. If you would like your package shipped with insurance, please make a note of it in the "notes to seller" memo box during checkout. I will send you a revised invoice with the cost of postal insurance added to your order total. Otherwise, shipping costs are included in the price of your pieces.
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REFUNDS AND EXCHANGES
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Your satisfaction is my number one priority.
If you are unhappy with your purchase you may return it at any time for a refund or credit.
Should an item break in anyway, simply return the item and I will repair it, if at all possible. If I cannot replace a particular component exactly, I will make every effort to find the closest possibly replacement for that bead or finding.
Items that break and cannot be repaired will be refunded if desired.