CrystalPearl's Policies

PAYMENT:- Crystalpearl is happy to accept online payments via PayPal, including credit card payments. PLEASE NOTE THAT YOU DO NOT NEED A PAYPAL ACCOUNT TO PAY VIA CREDIT CARD. We also accept Postal Orders and personal cheques in Sterling FROM UK RESIDENTS ONLY. No item will be shipped until payment has been received and funds have cleared. Shipping discount given for multiple purchases. CUSTOM ORDERS:- Crystalpearl welcomes the opportunity to offer a custom order service. However, a 50% non-refundable deposit is required upfront before any designing, sourcing and production of an item can be entered into. The 50% will be deducted from the final sale total upon full settlement. RESERVE AN ITEM:- For a 20% non-refundable deposit, Crystalpearl is happy to reserve an item for you until pay day (1 month maximum.) The 20% will be deducted from the final sale total upon full settlement. PAY BY INSTALMENTS:- Crystalpearl also offers a "pay by instalments" reservation option whereby the item is shipped upon receipt of the final instalment. If you wish to take up this option, then please let me know and I will make a custom listing for you. SHIPPING:- CRYSTALPEARL SHIPS FROM THE UK. Please see individual items for standard shipping costs. Royal Mail's Airsure trackable service is also available for an extra 5.40. PLEASE NOTE that this is in ADDITION to the shipping rates quoted for each individual item and is an optional service that you may wish to purchase in order to track the progress of your item. If so, please contact me PRIOR to ordering and I will amend the shipping accordingly. Many thanks. Crystal Pearl is not liable for any additional tariffs or taxes which may be incurred. PLEASE NOTE THAT ITEMS SHIPPED TO NON-EU COUNTRIES CAN TAKE UP TO 3 WEEKS TO ARRIVE, BUT IT IS USUALLY A LOT LESS. REFUNDS AND EXCHANGES:- Crystalpearl wants its clients to be happy with their purchases. Therefore, we offer a 100% money back guarantee on all pre-made items should you, for any reason, be unhappy with your purchase. This is subject to the item being returned to us within 2 weeks of purchase. With regard to custom pieces, then for anything other than defective workmanship or design faults, refunds are at the discretion of the shop owner.