Hello, Every client of mine is treated with the utmost care and I want to assure you that every piece of jewelry in my studio is handmade by me, especially for you. I have made all attempts to portray the colors & size of all my items up for sale as accurately as possible. However, colors will vary depending on your computer monitors and it is subject to individual opinion. ALL my pictures are taken to show you as much details as possible using the Macro setting on my camera, so please make sure to read the descriptions in full as items may seem larger than life because of the close-up views. This will help you determine the lengths and widths, and approximate sizes of each item. PAYMENTS: I accept payment via Paypal ONLY (no exceptions). Buyer must make the payment by Paypal immediately upon placing the order, or if you have contacted me to ask for expedited/faster shipping options, you must pay within 24 hours of receiving my revised invoice. Negative feedback will be left for people who do not pay. If you're having a cash flow issue, contact me - I'm flexible - I can work with you, but only if you contact me about it! I don't bite! Instant Transfers and Credit Cards via Paypal is preferred. If you want to pay by e-Check, the e-Check must clear before I can ship your order (that normally takes 4 to 8 business days depending on the Paypal rules for your country). Once your e-Check has cleared, I will contact you to confirm the shipment of your order. Please note that I reserve the right to refuse service to buyers with negative feedback. SHIPPING: Some of my creations are made to order, and unless I have indicated Ready To Ship in the listing, then kindly allow approximately 3 to 4 business days* (*unless otherwise indicated in my Shop Announcement) for me to make your order before your order can be shipped. I make a couple of trips to the PO each week, so items that are ready to ship go out within 1-3 business days from receipt of cleared Paypal payment. Customer satisfaction is my goal and all questions will be addressed immediately. I guarantee everything that I sell so feel free to purchase with confidence. NOTE: My items ship by First Class mail. If you require Priority, FedEx, UPS, or other, please email me to inquire for the shipping rates and options available for your location, so that I can give you the most efficient and cost effective way to get your purchase to you and meet your needs. I automatically ship to the Paypal address, so please make sure that your Artfire and Paypal addresses match. Exceptions/shipping to another address is handled on a case-by-case basis, so contact me first about it and well discuss your situation. SHIPPING RESTRICTIONS: Unfortunately, at this time, I cannot ship to Austria, Italy, Mexico and Spain. Please also note that I reserve the right to refuse service to buyers with negative feedback. REFUNDS AND EXCHANGES: I accept exchanges for a store credit if you contact me within 30 days from the date of purchase. I have never had to exchange anything so far, but contact me should there be any questions as I want you to be truly happy with your purchase. Cash refunds will only be issued in the case of a defective or damaged item. Contact me if you have any questions. All returns/exchanges must be shipped back *with insurance & tracking number*, in new, unworn/unused condition, with all of the original packaging material and gift packaging. All shipping fees to return the item(s) are the sole responsibility of the buyer, except in the case where an item would have a craftsmanship defect. Custom orders and Clearance items are final sales. NEWSLETTER MAILING LIST: If you would like to be added to my quarterly newsletter email list, you can send me an email at: www.creativetreasuresaz@msn.com and let me know that you want to be added to the list. I usually try to get a newsletter out every three months. Please be assured that I will not give your email out to anyone! ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ *All Rights Reserved* Thank you!