Payments are appreciated within 3 days of purchase via a confirmed PayPal account. Custom orders and Bulk orders require a 50% non-refundable deposit for the order to be confirmed with the balance due before shipment of order. Shipping via UPS which enables automatic delivery confirmation and insurance up to $100; additional insurance upon request. I am happy to play gift angel and ship to an address other than yours please contact me to make arrangements. International shipping available for actual shipping costs plus $2 handling upon request; purchaser is responsible for customs charges. Refunds for items damaged in transit if seller contacted within 7 days of receipt, shipping charges are non-refundable. Purchaser responsible for return shipping charges. Custom orders and Bulk orders non-refundable. While items come from a non-smoking home, we DO have a dog (although she is rarely in the area where items are created). Custom orders, bulk orders, and wholesale inquiries welcomed-contact me through the store site.Other questions? Contact me and I'll be happy to provide an answer.