DJAjewels' Policies

Welcome to DJAjewels! My mission is to provide unique handmade jewelry and gifts while providing exceptional customer service. PAYMENT: Payment can be made through either PayPal, Google Checkout or Amazon. Paypal is available to both U.S. and international customers. Google Checkout and Amazon are only available to U.S. customers. PayPal, Google Checkout and Amazon all accept major credit cards. E-checks are only accepted through PayPal. If you pay using an e-check, please remember e-checks take 3 to 5 days for payment to clear which will delay shipping pending bank and PayPal clearance. Shipping Times: Ready to ship items will ship within one business day of receiving cleared payment. Custom and personalized items will take longer - please see specific item description for usual shipping time. SHIPPING WITHIN THE U.S. $2.95 per order - no extra charge for multiple items within an order. Standard shipping is USPS First Class Mail. Expedited shipping available upon request - contact me for prices and options. Tracking provided. INTERNATIONAL ORDERS (I ship worldwide:) $5.95 per order - no extra charge for multiple items within an order. * Standard shipping is USPS First Class Mail. * Expedited shipping available upon request - contact me for prices and options. * Buyers are responsible for all Customs fees within their respective countries. * Tracking not available with USPS international shipping. I can offer other shipping methods such as FedEx which does provide tracking - contact me for options and cost estimates. * Please understand that international shipments are highly variable in the time frame it takes for delivery. I have found it usually takes about one week for First Class Mail items to clear customs in the United States, but the time required to clear Customs in the destination country can take even longer. Refunds and Exchanges: While I hope you will be happy with your purchase, items can be returned for a full refund if returned in the original condition within 10 days of you receiving your item. Buyer will pay shipping charges for items being returned (unless the item was received damaged or defective.) Please feel free to contact me for any questions or comments!