Once the item has shipped, you may return the item for a refund of the full price of the item within 30 days of receipt (shipping and Pay Pal charges are not refundable). An order confirmation email will be sent to let you know when the item has been shipped. Shipping is via standard US Postal Service Priority Mail, via UPS if insurance is needed. International shipping is handled on a case by case basis to find the lowest cost method. Next Day shipping available at additional cost, on request. Orders will be combined to give the lowest possible shipping cost. Satisfaction assured - return any item for refund of the full price of the item within 30 days of receipt (shipping and Pay Pal charges are not refundable). Items sent insured (on request) and damaged or lost during shipping will receive a refund in accordance with the shippers terms and conditions. The option of receiving a similar replacement item is available, but as each item is a unique work of art it is not possible to provide an exact replacement. Un-insured items damaged or lost during shipping can not be replaced or refunded. Custom orders, special handling available on request. Frequent purchaser, volume discounts given. Please ask if you have any questions - we strive to provide a unique and customized fiber art product that meets your needs!