PAYMENT- Payment is expected within a day, if paying via PayPal or Credit Card. If no payment is received, I will send you an invoice. If no payment or response is received within 3 days of initial purchase, using Credit card or PayPal, I will cancel the transaction and notify Admin. If no payment/response is received within 8 days, using money orders, I will cancel the order and notify Admin. Payment using money orders will be expected within 7 postal days (Mon through Sat currently). Your purchase will be sent, in the case of credit card and PayPal, the next business day. Your purchase, in the case of money order payments, will be sent as soon as the money order clears my bank account, generally within 5 bank business days. You will be notified upon shipping of your purchase in this instance. Business days are Monday-Friday for all United States purchases, and Thursday,and Sat for all others. SHIPPING- I ship via FedEx 2 day Economy within the US. I ship regular first class International. Postage either way, is NOT cheap. My shipping prices reflect this, and cover packaging costs as well. ****RETURNS ARE ON A CASE BY CASE BASIS, ONLY.**** TO ELABORATE- Shipping/Handling- I ship to the address given on your purchase, as it is written by you at the time of sale. Please ensure it is correct. I am not responsible for items shipped to the wrong address. However, if I notice a descrepancy between your Artfire address and your PayPal/Credit Card address, I will do my best to contact you to verify the correct address prior to shipping. I ship Letter or Small Parcel for International orders, the day after reciept of funds, for all PayPal/CC payments. The cost of shipping includes shipping,handling and packaging. Generally, I ship US orders vis FedEx 2 day Economy. However, if you provide a PO Box address, your purchase will be shipped via USPS Priority. ***Shipping does not include tracking or insurance unless it is stated in the listing. All US packages include insurance, via FedEx.*** If you require insurance or shipping with a tracking number please contact me prior to purchase/payment to get your rate. Yes, I know some people think insurance/tracking should be included. For US orders, due to shipping via FedEx, it is. But for International orders, it is not, as the cost can vary from package to package. Customs fees, taxes, and duties on International orders are the responsibility of the buyer. I cannot and will not replace any orders detained by Customs, due to the OOAK nature of most of my creations. Shipping Times- (APPROXIMATE Times, actual times may vary) To Canada-Up to 3 weeks Within the US-Up to 1 Week International other than Canada -2-8 weeks depending on location and Customs. ***If you need faster/insured service, please contact me prior to purchase and I'll run some numbers for you, so you may decide whether it is worth it to you. REFUNDS AND EXCHANGES- Returns and Refunds are at my discretion. I am not responsible for items lost in the mail, due to the fact that most items are One of a Kind and cannot be recreated. If an item has not arrived within a reasonable amount of time* and I cannot locate the item via FedEx tracking or the USPS, then you may either chose to be refunded the original purchase price or receive a store credit in the amount of the original purchase price. ORIGINAL PURCHASE PRICE REFUNDS ARE ON A CASE BY CASE BASIS ONLY. ANY POTENTIAL REFUNDS REQUESTS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF ITEM. IF REFUND IS TO BE GIVEN, ITEM MUST BE RETURNED IN SAME CONDITION IT WAS RECEIVED AND WITHIN 7 DAYS OF REFUND NOTICE BEFORE MONEY WILL BE REFUNDED. If the item was a Custom Made request, there will be NO REFUNDS, as the item would have been made to your specifications, within the limits of my abilities. Return shipping will be the buyer's expense. * Reasonable amount of time will vary depending upon how the item was shipped. Generally, within the US, if an item has not been received within one month, it will be considered lost in transit. For International orders, I will ask that you check with Customs before we assume that an item is lost. Otherwise, generally after 2 months, the item will be considered lost in transit.