Welcome Hi and welcome to the DeShawn Marie Art Fire Store. Thank you for taking the time to browse and consider purchasing my soap. This page informs you of policies and procedures I follow for business on ArtFire. It helps eliminate any confusion so please take the time to read it if you have any concerns. Shipping I guarantee that I will get your purchase processed, packaged and shipped in a very timely manner. I carefully package your order and ship within 1-3 business days. When I am not too busy orders go out same day. I do not ship on weekends or holidays, so if you place your order on Friday it will not ship out until Monday. **** During HOT weather times, soaps may become oily or greasy upon delivery. If thats the case just unwrap them and let them sit at room temperature for a couple of hours, I ship all orders from Tampa, FL. Shipping times vary, but you can follow this general chart to estimate delivery time: US East Coast: 1 to 2 days US Midwest: 2 to 3 days US West Coast: 3 to 4 days Canada and Mexico: 3 to 7 days Everywhere else: 5 to 14 days again these are estimates, if you have not received your package in a timely manner then please contact me and we can track it down. ***INSURANCE AND DELIVERY CONFIRMATION*** I add a delivery confirmation to packages so that we can track it. If you like you may add insurance to your package to ensure safe delivery. If you would like insurance you must let me know as soon as you've made your purchase so that I can add it. I recommend purchasing insurance for any purchases over $20. In any case if you have not purchased insurance I am not responsible for these items once they have left my hands. AGAIN IF YOU HAVE ANY QUESTIONS PLEASE ASK BEFORE MAKING THE PURCHASE SO THAT WE ARE BOTH CONFIDENT IN YOUR PURCHASE. Refunds and Exchanges Due to the nature of bath and body products I do not accept refunds or returns. If there are any questions please ask first as I'm sure we can come up with a good solution to any problem. Additional Policies and FAQs ************IMPORTANT INFORMATION*************** Last but not least, I strive to make a high quality natural soap. I use the finest of ingredients. For fragrance I use mostly essential oils, but I do use some fragrance oils. I choose the highest quality oils available from many different regions around the world. I pick some of my own herbs and I buy all natural products. I have not had anyone report any reactions to my soap, but this does not mean that no one will have a reaction. Everyones skin is different and you must test soaps as you would anything else. If you are known to have sensitive skin or allergic reactions then please test the soap on a small section for a few days prior to using all over. I get my ingredients from many different countries and some times ingredients from one region are different from those of another so I can not guarantee you will not have a reaction and I am not liable for any such reaction.