DesertStarSupplies' Policies

PAYMENT~I use Pay Pal for all buy buying and purchasing. It is very easy to use and secure. You can use your debit,credit cards or checking account through Pay Pal. Its free to sign up and use. Non payment will delay shipping until payment is received. If no Payment is received within 3 working days, your sale will be cancelled.

USA SHIPPING:I will ship your purchase within 24 hours of your payment through USPS First Class Mail, Mon - Sat. Standard shipping will be 5-7 days. If you purchase enough items to put your shipping at $5.00 I will automatically bump your shipment to Priority. If you need it faster please e-mail me and I can send your purchase 2-3 day priority for $5.00 If you want faster shipping, at "Final Review" in the comment section, leave instructions there. Please DO NOT Pay right away, wait for me to send an adjusted invoice through Pay Pal.

INTERNATIONAL SHIPPING:International shipping takes anywhere for 7-30 days depending on location and customs. Please be patient, I am not responsible for delays. If you want faster shipping, at "Final Review" in the comment section, leave instructions there. Please DO NOT Pay right away, wait for me to send an adjusted invoice through Pay Pal. If your item is in Customs waiting for additional fees, you are responsible for those fees and picking up your package. I am not responsible for lost or damaged items once they have been sent. I will package the items in bubble pack and in padded envelopes. If you would like to purchase insurance with your shipping, please refer to the chart below: Insurance Fee: Amount:$ 1.75 $0 - $50$ 2.25 $51 - $100$ 2.75 $101 - $200 If you want to add insurance or faster shipping, at "Final Review" in the comment section, leave instructions there. Please DO NOT Pay right away, wait for me to send an adjusted invoice through Pay Pal. Everything ships from a smoke-free home. I do have a cat but promise to keep her out of your package. Jewelry, minus the cat hair! :)

REFUNDS/EXCHANGESI put up detail description and close-up photos to describe my supplies as best I can. However, if you are not 100% happy, neither am I. Please email me if you have any problems or concerns and if you want to return the item, let me know in advance. I will refund the cost of the supplies only, POSTAGE IN NON REFUNDABLE. The returned item must be in its original condition and packaging. Refund will be issued through Pay Pal and within 24hrs of the item reaching me.

CARE FOR YOUR SUPPLIES:To make your beads last longer and look new longer, please keep it in a cool, dry place. A jewelry box or air tight bag will help the silver and silver plated parts from tarnish. Do not subject jewelry/beads to water, soap, make-up or perfumes. Even a small scratch can cause the silver plating to peel off. You can purchase liquid cleansers and polishing cloths for costume jewelry from drug or department stores to help clean you jewelry. FEEDBACK:I am a long time EBay user and believe that Feedback is a great tool. If you have any questions or concerns please feel free to email me so we can communicate and fix anything before you leave any Feedback. I would love to see all positive remarks and I will leave Feedback for you as a buyer as well. It's always reassuring to see that people in the past have taken the right steps to achieve that positive Feedback, it helps your piece of mind in your online selling and purchasing. Let's be positive together and build GOOD KARMA!