DesignsByMalone's Policies
GIFT CERTIFICATES
Gift Certificates are now available. They will be sent to you or directly to your recipient. Just contact me with delivery details.
SALES TAX
Please note that Florida residents will be charged 7.5% sales tax on checkout.
PAYMENT
Currently I am accepting PayPal, Google and Amazon Payment, domestic checks and money orders. Personal checks will take 7-10 days to clear the bank before items can be mailed.
I can now take credit card payments. If you would like to do this, please contact me.
I would appreciate payment within 48 hours. Items are usually mailed the same day as receipt of payment, or the next business day.
LAYAWAY
I am offering a Layaway option for any item over $150. If you are interested in this, please contact me, and I will set up a special listing.. The item will immediately be removed from sale on all websites and will be reserved especially for you. Payments will need to be completed within four months.
Please note item will not be shipped until final payment is made. All payments made will be applied as credit towards the item and cannot be refunded. These funds can be applied towards another item.
SHIPPING
I use regular First Class mail. If you require insurance, this will be charged at cost, please contact me and let me know, otherwise I cannot be responsible for lost items.
All items will be presented in a gift box.
REFUNDS
I really want you to be thrilled with your purchase. If for any reason you are not, please return it within 30 days from date of purchase for a full refund, ex. postage.
I will accept returns in their original unused condition. Returns due to workmanship, will be accepted at any time. Refunds will not be made for postage, unless it is related to a problem with the item.
EXCHANGES
I will be happy to exchange items for you, if you bear the shipping costs.
FEEDBACK
Your feedback is greatly appreciated. If you feel you want to leave neutral or negative feedback. I would appreciate the opportunity to make you completely happy before you post your feedback.
CUSTOM ORDERS
Returns of custom orders will be discussed on an item by item basis.