PAYMENT:



PayPal: We are PayPal Verified - You can sign up for an account on the spot and your payment is processed immediately. You only need to click on the PayPal logo.



Credit and Debit Card and Electronic check - You do not need a PayPal account to pay through PayPal - simply choose the PayPal option during checkout and when submitting your order, click the "pay now" button and scroll down to see the option to pay with credit (Visa, Mastercard, American Express, Discover) or debit card WITHOUT having to sign up for a PayPal account.

Google CheckOut: Click on the Google checkout icon during checkout.

Amazon Payments: Click on the Amazon Payment icon during checkout.


With PayPal, Google Checkout or Amazon, the entire transaction goes through their secure servers and we never see your credit card information. We only see a confirmation that a payment was made.


USPS Money orders from the post office or Personal Checks from the United States - Please keep in mind that this will require a waiting period of about 3-4 weeks til we receive your check and your payment clears, and then we will ship your merchandise. Here is a link for USPS Money Orders with information on fees and security features: http://www.usps.com/money/sendingmoney/moneyorders/welcome.htm

SHIPPING:

We ship to all 50 United States but will make exceptions to foreign countries if you contact us. We found it too difficult in the past to figure shipping charges at check out on international orders.

Most in-stock items ship within 1-5 business days. U.S. Priority mail usually takes 2-4 days but can take longer.

I live in a rural area and go to town weekly. Please let me know if you need your order at an earlier or later date. I will also email you after you place your order to let you know an approximate ship date and other details.


We ship most items via USPS Priority Mail, or USPS First Class mail for smaller lighter items, with delivery confirmation.


Federal Express shipping is also available, let us know if you would prefer their service at an additional charge.


If you order one item, the shipping is the first price you see. If you order more than one item, the most expensive shipping price will be first, with the second price in parenthesis for each additional item added on.


REFUNDS AND EXCHANGES:


We carefully pack every order for shipment, but if damage in transit should occur, you may exchange damaged merchandise for an identical replacement within 30 days of the shipment date. Please email us a note as to the type of damage your shipment incurred. Shipping and handling charges are non-refundable. You may want to insure your package; we are not responsible for lost or misdirected exchanges. Please note, USPS parcel post or standard mail (slow boat, literally!) may take 4-8 weeks to get to Hawaii from the mainland, and USPS Priority Mail 3-10 days.


Once your package is received, we will promptly send you your replacement item, along with a complimentary candle to thank you for your trouble. We will pay the cost of shipping your newly exchanged items back to you. OR if you paid for your order by credit card and do not want a replacement, a credit will be issued and will appear on your next billing statement.


Please be sure your mailing address is complete and correct. Lost or misdirected orders to an incorrect address you give us are non-refundable.


Send your parcel or any correspondence to:

Double Brush Company

P.O. Box 505

Keaau, Hi. 96749-0505


If you have any questions regarding your order,

please feel free to contact us at:

doublebrush(at)gmail.com OR

call us at 1-(808) 966-6048 Mon.-Fri. 9am-5pm Hawaii time

ADDITIONAL POLICIES AND FAQS

We will be more than happy to assist you with all of your gift giving needs, whether they be for yourself or others. We can also ship directly to your recipient and enclose a hand written gift note with your message.

We have been in business since 1996 and have assisted many brides, grooms, event planners, small businesses, and large corporations with their gift giving needs.

See what our customers have to say about us!

http://www.doublebrush.com/customer-testimonies/

Please visit our blog about Hawaiian gifts, gift baskets, and living on the Big Island of Hawaii.

www.DoubleBrush.com