This studio and all products are maintained, crafted by me. Sorry due to the nature of our products, returns are not accepted. However, if you have a problem with your purchase please contact me. I will do my very best to make sure you are happy with your transaction. We do custom orders, but please allow at least four weeks for your order to arrive. I strive to ensure that items are shipped within 3 business days from when payment is received. Paypal is Accepted (Paypal payment must be made within 24 hours.