I accept Paypal as payment, or credit cards through Paypal, Propay, and Amazon payments. Under extreme circumstances I will accept a Postal Money Order, but it will have to clear before shipment is made. Immediate payment is appreciated, and I allow a 24 hr. grace period, for payment before the sale is canceled, and the item returned to stock.
Purchases are sent within 3 days of purchase, especially on weekends, and method of shipment will be via USPS.Small pieces (under $20) will be sent First Class Mail. Larger, heavier and more expensive pieces will be sent Priority Mail with delivery confirmation, or Flat Rate, depending on total weight.
Returns are accepted within 10 days of receipt, if the item is returned in the exact condition it was shipped..ie: not worn, altered or damaged in any way. Purchase price, less shipping, will be refunded.
Exchanges are handled the same as returns, except that the new article must be of equal value, or more, with the extra $$ being paid through an invoice from Paypal. Any balance must be paid before shipping will occur.Shipping will be charged on the exchanged item.
Custom orders require a 50% non-refundable down-payment, with the balance due before shipment is made. Frequent communication is necessary to be sure that the item being created is, in fact, what the customer desires. Pictures of progress will be sent for approval before continued work is done. When item is complete, a picture will be sent for final approval, and then the item will be listed for purchase in the studio for the balance of payment. Item will not be sent until payment of balance due.
I want my customers to be happy with their purchase and will try my best to accommodate reasonable requests.