EmeraldChandlery's Policies

Please contact me with any questions, I will usually respond within 48 hours. Payments: Currently I accept payment online via PayPal, AmazonPayments, and major credit card. Please contact me to request alternate methods. Orders not paid for within 48 hours will be cancelled. If your order will be shipped to an address in the state of WASHINGTON, please note that sales tax will be applied. Payments made via PayPal or credit card will be processed under the business name "World's Edge Beads". If you wish to pay by money order, I only accept those issued by the United States Postal Service. Checks must be drawn on a US bank. Orders paid by check or money order will be held for up to 10 business days after receipt of payment. Please make check or money order payable to "Emerald Chandlery". Shipping: In cooler months items will generally be shipped the business day after payment has been received unless a later shipping date has been requested. During warm weather months (generally April 1 - September 30) items will be shipped Monday - Wednesday unless otherwise requested to minimize the chances of being stuck in a hot truck over a weekend. All domestic shipping is via USPS First Class or Priority Mail. International orders may be sent via UPS or FedEx when more cost effective. I strive to keep my shipping prices fair. If the amount you are charged for shipping exceeds the actual postage plus $0.50 for shipping supplies by more than $1 I will refund the difference. International Shipping: Currently I ship to the US and Canada. Want to order from another country? Please contact me and I'll be happy to get you a shipping quote and update or create listings as needed. Buyer is responsible for all customs and other related fees. Returns/Exchanges: Not happy with your candle purchase? Return your order within 10 days for a refund. Refunds will be prorated for any missing items. Buyer is responsible for return shipping. Bulk Orders: Bulk and wholesale inquiries welcome! For bulk orders please contact me for production time and revised shipping estimates. Additional quantities of most items can be made on request. Custom Orders: Custom orders are welcome! Please contact me for time/cost estimates for custom orders. A non-refundable deposit of 50% of the purchase price will be required before work begins. Product Requests: Please contact me if you would like to see any specific new scents or products. I'm always working on something new and will consider all requests.