Shipping for regular items will occur within 3 business days after payment has cleared. For custom orders, the prep time before it is shipped will be noted in the individual ad. INSURANCE: I take the utmost care in packing, using tissue paper, bubble wrap, zip-lock bags and a bubble lined envelope on all jewelry orders to ensure that your item arrives in good condition and ready to wear! However, sometimes unforeseen circumstances arise. As a precaution, all of my shipping prices include insurance. As such, I will never declare a lower value on your parcel than the actual cost you paid. INTERNATIONAL SHIPPING: I am pleased to serve my customers by shipping internationally. Please note that it has been known to take up to three months for Canada post to ship to some countries using ground shipping (the lowest insured rate which I quote in my listings). If you want your item to arrive sooner, contact me before purchasing and I will be happy to calculate a new shipping rate for you using a faster service. I know how hard it is to wait for something you are really looking forward to! RETURNS: Returns will be accepted within 7 days of receipt if you are unhappy with your item in any way. A refund will be issued when the item is delivered back to me. Return shipping is the buyer's responsibility. Please read the listing and be sure you want it before you buy it! The only exception would be if I made a mistake, then I will pay to have the item returned to me.