Payment: I accept PayPal, Amazon Payments, and credit cards through my credit card processor. Just click the credit card option when checking out and follow the instructions for credit card payments. If you need help feel free to contact me and I can walk you through it. Thank you. Payment must be received within 24 hours of ordering or the item(s) will be re-listed. If you require more time for payment, please contact me and we will work something out.
Shipping: I ship all orders via USPS First Class shipping. All orders are packaged carefully in a recycled box with cotton and then a bubble wrap envelope to ensure safe arrival.
All orders will be shipped within 2 days after payment is received, unless a postal holiday occurs.
If you wish to have your order shipped via a different method, please contact me. Alternate shipping methods will be at your expense.
International Shipping: I ship to Canada, UK, and Australia. I will ship to other countries as well. Please message me for a quote. All packages will be shipped according to the destination country's postal regulations.
Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you need to know what import or VAT taxes your country will charge you in advance of your purchase, please consult your Post Office or government tax office.
Just know that all charges related to customs duties and clearance are the responsibility of the buyer.
I also ship FREE to APO/FPO addresses. I am very grateful for the service to our country and appreciate the sacrifice that comes with living overseas. If you need an item shipped to an APO/FPO address, please message me and I will give you the coupon code for free shipping. Thank you.
Custom Orders: If you desire a custom order, please contact me. A 50% non refundable deposit is required before any custom order will proceed. Custom orders will ship, after final payment is received, no later than 7 days after ordering. If a problem arises and I can not get it out in the time frame established above I will contact you and let you know.
Unfortunately, due to the custom nature of these items they are NON refundable.
Refunds/Exchanges: If for any reason you are unsatisfied with your item after you receive it, please contact me within 30 days of receiving your product and I will refund your money minus shipping,once the item has been returned to my possession.
If you desire an exchange instead, please let me know and we will work something out. I strive to make sure every customer is happy with every purchase. Thank you for visiting Faded Leaves!
Telephone orders: Telephone orders are available Monday-Friday 9am-5pm EST. All major credit cards are accepted over the phone. 1-706-723-1790
***Each item is handmade so some variations may occur***