FantasyCavern's Policies
Hello and Welcome to Fantasy Cavern
Payment: Payments to United States can be made using any of the following forms:
Pay Pal
Checks/Money Orders
International Payment:
PAYPAL
Payment must be received before the items will be shipped. If payment has not been received and I have not received a response to my inquiries or further information from you within 24 hours for PayPal and 10 days for check or money orders your order will be cancelled and the item will be re-listed for sale.
All items are in United States Dollars (USD).
*Please allow 3 days for checks to clear. Once I have confirmation that your check or e check has cleared your package will ship.
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Internationals orders:
Customers are responsible for all duties taxes etc. Please request insurance before placing your order if you would like your items insured. I cannot be responsible for uninsured packages once the items leave my hands. All international orders will ship First Class Air Mail and tracking numbers are unavailable unless you upgrade to Priority Mail. If you would like to upgrade to Priority Mail please let me know before you place your order.
Shipping:
Shipping is USPS.
Delivery Confirmation is free for packages within the United States on all orders except for individual card purchases.
I usually ship Monday-Saturday.
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IMPORTANT NOTE: Please make sure the address confirmed on your PayPal account is the accurate address before buying. If you would like the item to be shipped to a different address please add and select this address in your PayPal account profile before payment. ORDERS WILL BE SHIPPED TO THE PAYPAL ADDRESS.
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If you would like your items insured please request insurance BEFORE placing your order. I cannot be responsible for loss or damage once the item leaves my hands.
Refunds and Exchanges:
There are no returns allowed on soap or lotions due to the personal nature of the products. For everything else if you are not completely satisfied with your purchase I will be happy to refund your money. Items must be returned within 21 days of the shipping date and in its original condition.
There is a 15% restocking fee for returned items.
Once the items are returned you will be refunded for the total of the items, minus the shipping, handling and restocking fees.
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Information you give me is never sold or given to others. You will never receive unsolicited email from me. I appreciate your business and respect your privacy.
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None of my pictures are done by a professional photographer. I try my hardest to show all items as accurate as possible.
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Cautions: The material in this website is not meant to take the place of diagnosis and treatment by a qualified medical practitioner. Since the actual use of gemstones by others is beyond my control no expressed or implied guarantee as to the effects of their use can be given nor liability taken. Gemstones and crystals are to be used at your own discretion. Any of the recommendations is at user's sole risk. Fantasy Cavern disclaims any liability arising directly or indirectly from the use of this information and assumes no responsibility for any actions taken. This should not be used in place of traditional therapies but solely as a complementary means for bringing well-being.
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Thanks so much for Visiting Fantasy Cavern Have a Beautiful Day!