Only PayPal or credit cards are accepted for now. To use your credit card, choose the PayPal option and look for further instructions on the following page. California residents will be charged 8.75% tax on the total (excluding the shipping charge).
***Ordered items should be paid in 24 hours from the moment of the purchase. Reserved items should be ordered in 48 hours from the listing day unless its arranged differently in advance. Unpaid ordered items will be canceled after 24 hours unless another arrangement has made between the seller and the buyer. Also reserved items that are not ordered in 48 hours will be removed from the listing.
The shipping fee is provided for each item. Shipping charges for chain or wire that are more than 3 feet also contain handling fees. The item(s) will be delivered anywhere you want me to. All mails are delivered by First Class Mail. It usually takes 2-5 business days for US domestic mails, and it varies for international mails. If you need Express delivery, please contact me via e-mail BEFORE you order.
All orders will be delivered to the Paypal address in order for the package to be eligible for delivery protection. Please check your address in your Paypal account before you order. If the two addresses are different, we may contact you to verify the correct address in order to give you the fastest and better delivery. Delivery confirmation and tracking information within the US are included.
FREE INSURANCE will be provided for USA orders more than $100 (before the shipping or CA tax). For Int'l orders more than $150 (before the shipping), the package will be sent via Registered Mail with a Tracking Number or Priority mail with no extra charge. For any orders more than $250 (before the shipping or CA tax), Signature Confirmation will also be included at no extra charge.
FindingLand is not responsible for non-delivery or destroyed items in mail unless the buyer requested/paid for insurance or express delivery service on the package. If USA orders with delivery confirmations don't get delivered, please check the tracking number sent by the paypal/USPS and try to claim directly to the USPS. In the mean time, I will try what I can to help the buyer if such incident occurs.
Shipments are made 2-5 times a week for USA orders and 1-2 times a week for International orders (depending on the daily or weekly volume of orders).
***Please contact me if you don't receive your mail in reasonable time. I can be flexible regarding lost mails, but no package takes more than 30 days to arrive, so please be responsible and contact me WITHIN 30 DAYS from your order date if you don't receive your package, so we may arrange another shipment if the items are still available. If the buyer doesn't contact me within 30 days from the purchase date regarding lost mails, FindingLand will not be responsible for the package in any way.
I would be happy to ship any where our products can be LEGALLY imported. Many countries prohibit or restrict importation of jewelry, stones, and precious metals, so please check your customs regulations or contact us, so we can check them for you. If you would like to see what items are prohibited or restricted to your country, you can find the information at http://pe.usps.com/text/imm/immctry.htm. The buyer is responsible for any customs duties, VATs, or import taxes.
REFUNDS & EXCHANGES
All sales are final, in the exception of original defective items of sterling silver or gold charms and findings. All Chain, Wire, Headpin sales are absolutely final in all cases. If you believe that you received defective item(s), please let me know in 10 days for USA mails (and 20 days for international mails) from the purchase date if you want a refund or an exchange and return the unused item in the original package in 20 days for USA mails (and 40 days for international mails) from the purchase date. The buyer will be responsible for shipping charges related to the returns or exchanges unless the item(s) is/are originally defected.
No refund will be made for any non-delivery or destroyed items in mail unless the buyer requested the insurance or express delivery on the package.
For more details regarding returns and exchanges, please contact me.
***Leaf Collection, Bali Silver & Vermeil, Thai Silver, and Hill Tribe Silver items are handmade. Please note that the items you receive may have a slight variation from the picture.
***More quantity = Better price. A discount is given to a bulk order for each item. Please contact me with the item title and the quantity you need (this excludes all chains, all wires, and some sale items).
The buyer who made the order that didn't meet the policy might be contacted. If no response is made in 48 hours, the order may be canceled and fully refunded if paid, except $0.30 paypal initial service charge per transaction.
FindingLand holds all rights to refuse to serve any customer.
Please feel free to contact me with any inquiries or questions regarding my items or policies. Thanks!