T Shirts: T Shirts are custom made to order. Our size chart is on each listing. Be advised that we can not refund or exchange if you have ordered the wrong size. We will only refund or offer an exchange if a mistake has been made on our end. Thanks for your understanding. All Other Items: While we want you to be satisfied and happy with anything you purchase from us, we reserve the right to refuse refunds or exchanges and will consider all on a case by case basis. Rest assured that all items are inspected before they leave us, and once in the hands of the good ole Postal Service, things are out of our control. Therefore, insurance on your purchase is encouraged. We ONLY Ship To The Address Provided With Your PayPal payment. Thank you for your understanding of our policy.