Hey there! Just thought I'd fill you in on how I do business. I ship all my work First Class USPS, I usually get orders in the mail the day after they are ordered cause I work full time making Chainmaille so you can expect to get anything you order very quickly. I love doing custom work and I've got the skills to back that up. I've made everything from motorcycle seat covers to lampshades and I love a good challenge so hit me up with your idea and we'll make it happen! As for returns, I don't take returns because I am a small business and I make each piece specifically for the person who purchases it. But if for any reason you're not satisfied please contact me and maybe I can work something out with you.