**If there is a problem with your order please contact us before you leave feedback, because there is always a better way to handle issues! Things happen and mistakes can be made so please just let us know if something is wrong! **We have a 100% satisfaction guarantee, if you are not completely happy with your purchase, please return it within 30 days of purchase, for a refund or exchange. (This does not include shipping charges unless it is do to our error) *Pictures~ Your melts may look or similar to what is shown, color, ect.. may vary... *Shipping~All packages ship via USPS First Class, Priority or First Class International depending on location and weight. Any over charge ($1.00 or more) will be refunded to you. *Outside of US~ Please email me for exact shipping.Before placing your order.