All orders are shipped via USPS Frist Class mail unless otherwise requested to the shipping address you specify at checkout. Tacking number will be provided via Etsy, Paypal or Stamps.com notifications. Please note there is no tracking information for international orders unless upgraded to FedEx. *** ESTIMATED SHIPPING TIMES *** Domestic USA - 4-7 business days Canada - 5-10+ business days International: 8-14+ business days *** INSURANCE *** I am not responsible for any damage, delay or loss caused by postal office or any shipping company. Orders are not insured, but insurance is available to you at extra cost. Typical insurance cost ranges from $2.50 to $5.00 for purchases under $100. If you would like to add insurance to your order please let me know and I will provide exact price and set up a listing for you. Priority and Express Shipping is available at an extra charge. To add PRIORTY SHIPPING to your order please add the following listing to your order: For Express Shipping please contact me so I can provide extract cost and create a listing for you. *** INTERNATIONAL CUSTOMERS *** International orders may require duty and taxes - these are customer's responsibility. Items returned for unpaid duty or taxes can be re-shipped at additional cost but they will not be refunded. Please make sure to check your Country's customer policies prior to purchase. Personalized and custom orders are non-refundable unless there is an error that was made by me. If such case I will re-send the piece immediately. If you have any questions or would like to make modifications to the listing please contact me PRIOR to placing your order to avoid any misunderstandings. If I am unclear in the information you provide at checkout I will contact you. CHAINS can be replaced if defective. Defect must be reported within 5 days receipt of the order. Please contact me in such case. Defective chains must be returned for exchange. If you ordered a wrong length of chain please let me know and I will gladly exchange once the original chain arrives. Chain must be in unused condition and additional shipping fee applies for exchange. Please note that I am not responsible for broken chains due to wear. Chains included in the listing are delicate and should be worn to bed. If you would like a thicker chain these are available as an upgrade.