Grahtoestudio's Policies
*We accept paypal,credit cards through propay, and money orders for your safety as well as ours. Once you place your order we will allow 3 business days to send your payment electronically. Money orders have 5 business days unless arrangements are made. After that we place the item back for sale.All taxes are included in the prices of the items.
We do offer a layaway plan. please send us a message to make arrangements for this option!
*We will ship your item as soon as the payment is received.We will ship your order the least expensive way unless you have a special request. Quicker shipments will have additional fees.Purchase more than one item and we will gladly adjust the shipping charges accordingly.We pack our products well to minimize any damages during shipping. If your item arrives damaged retain the packaging and contact us immediately.We will gladly work with you to assure you are happy with your artwork.
* Custom orders are not returnable and must be prepaid. We will do our best to make sure you are happy with all aspects of your purchase. Please feel free to convo us with questions about anything concerning our shop or policies, we aim to please!
*We acquire our antlers from locally shed elk and mule deer. No animals were harmed, this is a natural process they go through each year and regrow entirely new antlers. It is quite amazing, and an entirely renewable material source.The wood we use is gathered from either hurricanes we experienced in Florida,(we carried alot to Utah with us) or fire wood piles , or trees that have fallen in thier natural course. we do not cut any trees to acquire our wood. This makes each piece Stacy turns extremely unique and valuable.