All payments (for your protection and mine) go through PayPal. I'll get your purchase in the mail as soon as I receive payment. If for some reason you've changed your mind just let me know and I can cancel the sale. If an item is submitted for order, but payment doesn't go through, I will make every attempt to contact you. If a couple of days pass by and I don't hear back from you I will cancel the sale and relist the item.
If your order is for a customized item I will begin creating it as soon as payment is received. If payment is not received within 48 hours I will contact you to make sure everything is ok, or cancel the sale if I am unable to reach you.
I have researched shipping thoroughly, and due to the weight and package shapes needed for my products I have found that USPS is the way to go. I allow extra room in the box for packing as these are breakable items, and I want them to arrive safely. I also include tracking, and cover that cost myself. Please note that any additional fees that may be charged at customs for international shipping will have to be paid by the buyer.
If you would like to purchase multiple items just let me know ahead of time and I will combine the items and provide an updated shipping cost.
If you have any issues with items arriving damaged please let me know!
I will be happy to refund any item that you are not happy with that you order straight from my shop. If you order a customized item and payment is confirmed I will begin purchasing materials and creating it right away. Customized items cannot be refunded.
These items are painted with water-based acrylic paints, and are then sealed with water-based sealer, and lastly they are polyurethaned for an extra coat of protection and shine.
Do not place any unwrapped food inside the product. That includes pet treats.
If the items are left out in the open weather the finish will eventually fade and become weathered, so I recommend that you keep them under cover, although not necessarily indoors.
I will do everything in my power to assure that the product you receive is exactly what you were looking for. If it isn't, please feel free to contact me and I will do my best to work something out based on the policies above.