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FORM OF PAYMENT: I accept Paypal and personal checks (drawn on US banks). CUSTOM ORDERS: If you are ordering a custom and personalized item, like a pet portrait or wedding dish, we'll agree on the details of the piece and the lead time for your item(s) when you place the order and pre-pay. I'll send photos before shipping. I hope you'll be thrilled when you have your order in hand. SHIPPING: Items that are on hand are shipped within 2 business days of receiving payment. I use US Postal Service, first class or priority mail, depending on the size and weight of your package. I always include delivery confirmation. POSTAL INSURANCE: This is available for a small additional fee. Glass is fragile. I pack with care and use good materials, but if the Post Office loses or damages your package, insurance is your only protection. I'll invoice you exactly what the USPS charges if you would like postal insurance.