SHIPPING: Upon receiving payment I will put your jewelry item in a gift box and carefully pack it for shipping. Jewelry supplies do not include gift box but will be carefully packed. U.S. Shipping: I ship U.S.P.S. first class. I ship within 48 hours of payment receipt. Items over $50.00 will include insurance or dilivery confirmation. I ship only to Paypal address. SHIPPING OUTSIDE THE U.S.:Shipping charge include shipping only. The U.S. post office does not insure items shipped outside the U.S. Buyer agrees that I am not responsible for lost or damaged items once I ship them. Buyer is responsible for any other charges or fees required to get your items to you other than postage. I will ship the Saturday after receiving payment or sooner. I ship only to Paypal address. RETURN POLICY: We want you to be happy with anything you purchase from Jazzy Jewels and Collectibles. If you are not happy with any purchase simply email us that you are returning the item and repackage it and take it back to the post office. Item must be in the same condition as we sent it to you. (ie. not worn or broken) Shipping cost will not be refunded. Refunded shipping will be actual cost if it was more that customer was charged.CUSTOM AND/OR ALTERED ITEMS: I will be glad to make custom items or resize items. If this is done the item may not be returnable. Chain that is cut to your requirements is not returnable.